Published: January 25, 2024
Author: Maria Rodriguez, Healthcare Consultant
The Challenge
A major regional hospital was facing:
- Long emergency department wait times
- Declining patient satisfaction scores
- Inefficient resource utilization
- Rising operational costs
The Six Sigma Approach
Define Phase
- Identified key stakeholders
- Set project goals
- Established metrics
- Created project charter
Measure Phase
- Collected baseline data
- Mapped current processes
- Identified bottlenecks
- Measured wait times
Analyze Phase
- Identified root causes
- Analyzed patient flow
- Evaluated resource allocation
- Determined improvement opportunities
Improve Phase
- Implemented triage optimization
- Redesigned patient flow
- Enhanced resource scheduling
- Standardized procedures
Control Phase
- Established monitoring systems
- Created control plans
- Trained staff on new procedures
- Implemented regular reviews
Results Achieved
- 40% reduction in wait times
- 25% improvement in patient satisfaction
- 15% increase in resource utilization
- $2.5M annual cost savings
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